Category: Roger’s Tips (page 6)

Running a small business can be difficult. Certain efficiencies will hinge on the fundamental work of specialized “subject-matter” staff or outside professionals, for example accountants to oversee finances and lawyers to oversee contracts. But as the top dog of your…

In today’s hyper-competitive business environment wooing and winning new clients is getting more and more difficult. It’s tough to differentiate and in this vast sea of competitors, retaining clients is more important than ever before. Client churn is a situation…

We’re heading into what is commonly referred to as “cold and flu” season and we know what that means: The colleague that comes into the office with red eyes, clutching a box of tissues as they make their way sneezing…

Stressed much? Let’s face it – life can be very stressful. Everyone seems to be moving at warp speed and if a serious and stressful situation occurs it can easily provoke feelings of panic, helplessness and anxiety. These feelings are…

Brrrring! Who is it? While email plays an integral role in business communication—and indeed our daily lives—the telephone remains a critical portal into your business. In many ways, the telephone remains the only time-tested method of getting in touch with…

Client demands and expectations, sales and marketing efforts, operations and production schedules, and the occasional human resources drama all serve to make our work lives very stressful indeed. It’s easy to lose composure and feel overwhelmed and taxed at work,…

We find ourselves in the sultry, dog days of August, the time of year when days are long and nights are warm. But even though the sun sets earlier than it did back in July, there is still enough daylight…

When someone tells you, “Our product is better than what you are currently using,” what do you think? Do you get excited, lean forward, and say, “Tell me more!” Or are you guarded and skeptical, because, well, you’ve heard that…

As with much in life, networking requires action and effort if you’re going to reap its benefits. You can attend countless events and register for every networking group under the sun, but you’ll get nothing if you’re not actively taking…