The ability to stay cool, calm and collected in just about any situation is one of those enviable traits that many people aspire to but can’t seem to make happen. Traffic, employee woes, taxes on Long island (!), family squabbles,…
Category: Roger’s Tips (page 10)
Ramp Up Your Customer Service Or Someone Else Will Win Your Customers
We all have them. Those customer service horror stories that we repeat over and over again to pretty much anyone that will listen. The repair person who never returned our calls and simply didn’t show up for their scheduled appointment.…
The Do's & Don'ts of Email Etiquette
Email. You may love it or hate it but one thing is for certain, you can’t get away from it. All of us use it to one degree or another and to think, email has been around only since 1993.…
What's Your Personal Brand?
Be yourself because everyone else is already taken. Oscar Wilde What crosses your mind when you see a picture of Donald Trump? How about Martha Stewart? Richard Branson? Each one of these people evokes a specific set of adjectives that…
Top Tips for Staying in Shape While Sitting at Your Desk
We keep hearing about it. Sitting is the new smoking and don’t we all know what smoking can do? Well, it’s not our fault is it? Work is ever more busy and intense and for the majority of office workers…
Friend or Boss….Should You Be Both?
Being a boss can be tough. Amongst other management responsibilities, bosses are tasked with managing a diverse group of people with different personalities and making certain that everyone “rows in the same direction” and works as a team. And if…
3 Sales Tips to Put Into Action Today
Here’s a simple question – would you like to grow your business in 2015? If you’ve answered yes (and I imagine many of you have!) then I’m going to suggest that you take a few moments to peruse this post…
5 Things That You Can Do to Have a More Productive Work Day
You’re busy, I’m busy, it seems that all of us are busy trying to get done what needs to get done in our increasingly busy days. Our technology helps but it hinders too and our calendars are packed with simply…
Why Outsourcing Might be the Answer in '15
It might be a New Year but some things seem to never change. You’re working hard (perhaps harder than ever) and finding that increasingly there are many tasks for which you don’t have the right staff with the right skills…
Mom was RIGHT. Honesty is the Best Policy
Honesty is the best policy. Who didn’t hear those words when they were growing up? In my house, the dog NEVER ate my homework! If I forgot to do it, well then, I just had to own up to the…