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Category Archives: Roger’s Tips
Personal Touch is Important
It was reported on CNBC that Albertson’s, one of the country’s largest grocery chains is going to eliminate their self-checkout lanes and replace them with standard and express lanes in an effort to encourage more human contact. Kroger (the largest grocery chain … Continue reading
Making a Good First Impression
You never get a second chance to make a good first impression. The way you look, the way you speak, your demeanor, your grooming, your collateral material, your stationery and business cards, your office space, your telephone receptionist, and everything … Continue reading
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Cutomer Service Tip
When confronted with a customer service issue, immediately place yourself in your customer’s shoes and look at the situation from their point of view. Then, handle the situation the way that you would want it to be handled if YOU … Continue reading
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