As a service provider have you ever been in a customer service situation and not known what to do to make your customer happy? Of course you have….we all have, and we have all gone through the internal dialogue of…If I do option A it will cost us this much money, and if I do option B, the client still may not be happy. So, what should you do?
The answer is relatively easy. Always go back to the Golden Rule – treat the client the way you would want to be treated if you were in the same situation! Whenever you are in a customer service situation and not sure what to do to “make it right”, immediately (and I mean immediately!) put yourself in your client’s shoes and ask yourself, “If I was the client, what would it take to make me happy in this situation?” Once you have that answer, take action right away and communicate with your client.
Customer Services is as Easy as the Golden Rule
As a service provider have you ever been in a customer service situation and not known what to do to make your customer happy? Of course you have….we all have, and we have all gone through the internal dialogue of…If I do option A it will cost us this much money, and if I do option B, the client still may not be happy. So, what should you do?
The answer is relatively easy. Always go back to the Golden Rule – treat the client the way you would want to be treated if you were in the same situation! Whenever you are in a customer service situation and not sure what to do to “make it right”, immediately (and I mean immediately!) put yourself in your client’s shoes and ask yourself, “If I was the client, what would it take to make me happy in this situation?” Once you have that answer, take action right away and communicate with your client.